Clarity sought on new empowerment codes

March 10, 2015

THE business process outsourcing sector, which encompasses call centres serving foreign clients, is looking for clarity on new broad-based black economic empowerment (BBBEE) codes due to come into effect in May.

Concern in the sector is that the codes could scare away investors, many of whom are foreign multinationals. The UK is SA's main source of such foreign outsourcing activity. Business process outsourcing involves a company contracting the operations and responsibilities of specific business functions, such as customer-related functions, to a third party, often in another country.

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