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October 31, 2007

Customers give Florida purchasing system high marks

Customer satisfaction with Florida's online purchasing system, MyFloridaMarketPlace, topped 90 percent in a recent survey and has saved the state $71 million through strategic sourcing.

The system achieved an overall satisfaction mark of 91 percent, according to a survey conducted in August. The survey polled purchasing and finance/accounting groups about MyFloridaMarketPlace's purchasing and invoicing components. Eighty-nine percent of the purchasing respondents said they were moderately to very satisfied with the system's purchasing tool, compared with 84 percent who reported that satisfaction range in a December 2006 survey.

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Posted by StaffWriter at October 31, 2007 8:40 AM